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We ll also show you how to join this data to your magento store to determine clv of customers who have and have not filed a request.
Magento help desk. Furthermore utilize ticket system is very important to bring a powerful and flexible solution for store support in magento new auto convert email to ticket new compatible with. The admin and its assigned agents can manage all the tickets either from the magento back end or from the uvdesk dashboard. This allows you to optimize customer support and monitor help desk performance alongside your revenue. Help desk agents can reply to tickets directly from their email client.
Help desk utilizes ticket system customers may submit tickets via native magento contact form from the customer account section or by directly emailing help desk gateway. Tech resources easy to follow tutorials user guides release information downloads security updates and more. It allows you to create departments use 5 types of templates with auto responding tools change priorities and view ticket statistics from the back end. It allows a registered user to create a ticket regarding its query.
The help desk interface is simplified to provide faster access and maintanence. Customers can reply to help desk replies directly from their email client. With magento 2 help desk extension it helps you to collect all request inquiries offline chat messages email in one place. It helps your customers reach the technical team as well as resolve the problems regarding issues queries complaints etc.
Magento help desk extension allows your customers to post tickets regarding your products through a comprehensive ticketing system. All messages will be assigned to the proper department without leaking information. To enhance the customer service for your e commerce store help desk extension by exto is a great selection. The tickets are managed at the ticket grid in the store backend and can be assigned to a particular help desk agent store administrator user eligible to answer.
Help desk agents can submit tickets from magento s admin panel.
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